We put the customer at the heart of our operations, and we take protecting your data as seriously as we take providing high-quality yachts for charter.
When you provide us with your data, we will use it to provide you with the service(s) about which you have enquired or booked. We will use your data in a responsible and legitimate way and in a manner which you would reasonably expect.
We will take reasonable steps to secure your data and will not provide your details to other organisations unless we are compelled by law to do so. You can ask us for details of the information we hold, and you may request we make changes to incorrect or out-of-date information. You can also unsubscribe to any of our marketing emails at any time.
When someone visits our website, a third party service, Google Analytics, uses a cookie to collect information about visitor behaviour. This helps us to understand how our website is being used and can help us identify which parts may need improving. We do not make, nor allow Google Analytics to make, any attempt to identify individuals from this information.Email Or Website Enquiries
If you send us an email or submit an enquiry form through our website, you will be providing your personal contact details. We will store these details on our secure server and use them to keep you updated about the service you requested, contact you to obtain additional information ahead of a charter and to identify previous purchases in order to determine eligibility for any customer discount.
We cannot guarantee the security of data transmitted over the internet and you accept this when you submit your enquiry.Booking Form
Before your charter can be confirmed we will need to verify you have suitable sailing experience for a bareboat charter. We will ask you to complete a booking form which includes details of your sailing experience, qualifications, your passport and driving license numbers and we also require copies of these for our insurance. We will store these electronically.
Before your charter commences we will ask you to provide additional details for you and your guests which includes an Emergency contact name and contact details. We will also ask you to to counter sign the booking form, scan the form which will be kept electronically and shred the original.
If you book a skippered charter, you will be asked to provide details of relevant health or medical issues and, if the event is catered, any dietary requirements. This information is used to prepare appropriate catering, where relevant, and to ensure the skipper is aware of any issues which may arise during an incident whilst at sea, when medical assistance may be further awayFor International Data Transfer
International data transfers are protected through the use of Standard Contractual ClausesFor Our Marketing
We will also ask you if you would like to receive our email newsletter. If you agree, you will be added to our mailing list. We use a 3rd party data processor, Sendgrid, to send our newsletter.
You have the right to change your mind and can withdraw consent at any time by clicking on the unsubscribe link within each newsletter, or by contacting us to request removal. Customers who unsubscribe will still receive emails regarding their charter(s) and account.
We also send a postal mailing once a year to the address you provided, which includes the latest fleet and price list. We may provide your name and address to a 3rd party mailing house to fulfil this mailing for us. If you would prefer not to receive this postal mailing, please let us know by contacting us to request removal. If you opt out of postal marketing, you may still receive letters regarding your charter(s) and account.
We will not pass or sell your data to anyone else for their marketing, market research or commercial purposes.
You may instruct us to provide you with any personal information we hold about you by contacting us
If you believe any of the information we hold to be incorrect or out of date, you may request us to amend or remove it.
You have the right to withdraw consent to marketing emails and can unsubscribe at any time.
Our websites contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
This privacy notice was last updated on 2023-09-04